/* HattVest Portal — palette sourced from HattVest logo (gold #C09020 + steel blue #005080).
   Independent from Forge internal CSS: no shared vars, no shared selectors.
   If either file changes, they drift on purpose — this surface is client-facing. */

:root {
  --hv-bg: #0F1419;
  --hv-surface: #1A2028;
  --hv-surface-alt: #121821;
  --hv-border: #2A3340;
  --hv-gold: #C09020;
  --hv-gold-hover: #D4A332;
  --hv-blue: #005080;
  --hv-blue-hover: #0E6AA0;
  --hv-text: #FFFFFF;
  --hv-text-body: #D8DDE5;
  --hv-text-muted: #8A94A3;
  --hv-error: #E85D5D;
  --hv-success: #5DCAA5;
}

* { box-sizing: border-box; }

html, body {
  margin: 0; padding: 0;
  background: var(--hv-bg);
  color: var(--hv-text-body);
  font-family: -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, Oxygen, sans-serif;
  -webkit-font-smoothing: antialiased;
  min-height: 100vh;
}

a { color: var(--hv-blue); text-decoration: none; }
a:hover { color: var(--hv-blue-hover); text-decoration: underline; }

/* ---------- Top bar ---------- */
.hv-topbar {
  display: flex; align-items: center; justify-content: space-between;
  padding: 18px 28px;
  border-bottom: 1px solid var(--hv-border);
  background: var(--hv-surface-alt);
}
.hv-wordmark {
  color: var(--hv-gold);
  font-size: 20px; font-weight: 700;
  letter-spacing: 0.3px;
  display: flex; align-items: center; gap: 10px;
}
.hv-wordmark img { height: 28px; width: auto; display: block; }
.hv-topbar .hv-user {
  color: var(--hv-text-muted); font-size: 13px;
  display: flex; align-items: center; gap: 12px;
}
.hv-topbar .hv-logout {
  background: none; border: 1px solid var(--hv-border); color: var(--hv-text-body);
  padding: 6px 14px; border-radius: 6px; font-size: 13px; cursor: pointer;
}
.hv-topbar .hv-logout:hover { border-color: var(--hv-gold); color: var(--hv-gold); }

/* ---------- Full-page auth card ---------- */
.hv-authwrap {
  min-height: 100vh;
  display: flex; align-items: center; justify-content: center;
  padding: 24px;
}
.hv-card {
  width: 100%; max-width: 420px;
  background: var(--hv-surface);
  border: 1px solid var(--hv-border);
  border-radius: 14px;
  padding: 36px 32px;
  box-shadow: 0 16px 48px rgba(0, 0, 0, 0.45);
}
.hv-card .hv-brand {
  text-align: center; margin-bottom: 28px;
}
.hv-card .hv-brand .mark {
  color: var(--hv-gold);
  font-size: 22px; font-weight: 700; letter-spacing: 0.5px;
}
.hv-card .hv-brand .sub {
  color: var(--hv-text-muted); font-size: 12px; margin-top: 4px;
}
.hv-card h1 {
  margin: 0 0 18px; color: var(--hv-text);
  font-size: 20px; font-weight: 600; letter-spacing: -0.2px;
}
.hv-card .lead {
  color: var(--hv-text-muted); font-size: 14px; margin: -6px 0 20px;
}

.hv-field { display: flex; flex-direction: column; gap: 6px; margin-bottom: 14px; }
.hv-field label {
  color: var(--hv-text-muted); font-size: 12px; font-weight: 500;
  text-transform: uppercase; letter-spacing: 0.6px;
}
.hv-field input {
  width: 100%;
  padding: 11px 14px;
  background: var(--hv-bg);
  border: 1px solid var(--hv-border);
  border-radius: 8px;
  color: var(--hv-text);
  font-size: 15px;
  transition: border-color 0.15s ease;
  font-family: inherit;
}
.hv-field input:focus {
  outline: none;
  border-color: var(--hv-gold);
  box-shadow: 0 0 0 3px rgba(192, 144, 32, 0.18);
}

.hv-btn {
  display: inline-flex; align-items: center; justify-content: center; gap: 8px;
  width: 100%;
  padding: 11px 18px;
  background: var(--hv-gold);
  color: #0F1419;
  border: none; border-radius: 8px;
  font-size: 15px; font-weight: 700;
  cursor: pointer;
  transition: background 0.15s ease, transform 0.05s ease;
  font-family: inherit;
}
.hv-btn:hover { background: var(--hv-gold-hover); }
.hv-btn:active { transform: translateY(1px); }
.hv-btn[disabled] { opacity: 0.6; cursor: not-allowed; }
.hv-btn.secondary {
  background: transparent;
  color: var(--hv-text-body);
  border: 1px solid var(--hv-border);
}
.hv-btn.secondary:hover { border-color: var(--hv-gold); color: var(--hv-gold); }

.hv-link {
  display: inline-block; margin-top: 14px;
  color: var(--hv-blue); font-size: 13px; cursor: pointer;
  background: none; border: none; padding: 0; font-family: inherit;
}
.hv-link:hover { color: var(--hv-blue-hover); text-decoration: underline; }

.hv-error {
  background: rgba(232, 93, 93, 0.1);
  border: 1px solid rgba(232, 93, 93, 0.35);
  color: var(--hv-error);
  padding: 10px 14px; border-radius: 8px; font-size: 13px;
  margin-bottom: 14px;
}
.hv-info {
  background: rgba(0, 80, 128, 0.12);
  border: 1px solid rgba(0, 80, 128, 0.45);
  color: var(--hv-text-body);
  padding: 10px 14px; border-radius: 8px; font-size: 13px;
  margin-bottom: 14px;
}
.hv-success {
  background: rgba(93, 202, 165, 0.1);
  border: 1px solid rgba(93, 202, 165, 0.35);
  color: var(--hv-success);
  padding: 10px 14px; border-radius: 8px; font-size: 13px;
  margin-bottom: 14px;
}

/* ---------- Home / project list ---------- */
.hv-home {
  max-width: 960px; margin: 0 auto;
  padding: 32px 28px 64px;
}
.hv-home .hv-header {
  margin-bottom: 24px;
}
.hv-home .hv-header h1 {
  margin: 0; color: var(--hv-text);
  font-size: 26px; font-weight: 700; letter-spacing: -0.4px;
}
.hv-home .hv-header .hv-company {
  color: var(--hv-gold); font-size: 14px; font-weight: 600;
  margin-bottom: 6px; text-transform: uppercase; letter-spacing: 1px;
}
.hv-home .hv-header .hv-greet {
  color: var(--hv-text-muted); font-size: 14px; margin-top: 6px;
}

.hv-section-title {
  color: var(--hv-text); font-size: 15px; font-weight: 600;
  margin: 32px 0 12px; text-transform: uppercase; letter-spacing: 1.2px;
}

.hv-project-grid {
  display: grid; grid-template-columns: repeat(auto-fill, minmax(280px, 1fr));
  gap: 16px;
}
.hv-project-card {
  background: var(--hv-surface);
  border: 1px solid var(--hv-border);
  border-radius: 12px;
  padding: 18px 20px;
  transition: border-color 0.15s ease, transform 0.1s ease;
  /* Works as a <button> too */
  display: block;
  width: 100%;
  text-align: left;
  color: inherit;
  font: inherit;
  cursor: pointer;
}
.hv-project-card:hover {
  border-color: var(--hv-gold);
  transform: translateY(-1px);
}
.hv-project-card:focus-visible {
  outline: 2px solid var(--hv-gold);
  outline-offset: 2px;
}
.hv-project-card .hv-p-name {
  color: var(--hv-text); font-size: 16px; font-weight: 600; margin-bottom: 6px;
}
.hv-project-card .hv-p-desc {
  color: var(--hv-text-muted); font-size: 13px; line-height: 1.5;
  margin-bottom: 12px;
  display: -webkit-box; -webkit-line-clamp: 3; -webkit-box-orient: vertical;
  overflow: hidden;
}
.hv-project-card .hv-p-meta {
  color: var(--hv-text-muted); font-size: 12px;
  display: flex; align-items: center; gap: 10px;
}
.hv-badge {
  display: inline-block;
  background: rgba(192, 144, 32, 0.12);
  color: var(--hv-gold);
  padding: 2px 10px; border-radius: 999px;
  font-size: 11px; font-weight: 600; text-transform: uppercase; letter-spacing: 0.5px;
}
.hv-badge.blue {
  background: rgba(0, 80, 128, 0.18);
  color: #4FA8D8;
}

.hv-empty {
  background: var(--hv-surface);
  border: 1px dashed var(--hv-border);
  border-radius: 12px;
  padding: 36px 24px;
  text-align: center;
  color: var(--hv-text-muted);
  font-size: 14px;
}

/* ---------- Footer ---------- */
.hv-footer {
  max-width: 960px; margin: 0 auto;
  padding: 24px 28px;
  border-top: 1px solid var(--hv-border);
  color: var(--hv-text-muted);
  font-size: 12px;
  text-align: center;
}
.hv-footer a { color: var(--hv-gold); }

/* ---------- Project drill-in ---------- */
.hv-project {
  max-width: 860px; margin: 0 auto;
  padding: 32px 28px 64px;
}
.hv-project-header {
  margin-bottom: 28px;
}
.hv-project-header h1 {
  margin: 0 0 10px; color: var(--hv-text);
  font-size: 28px; font-weight: 700; letter-spacing: -0.4px;
}
.hv-project-meta {
  display: flex; gap: 8px; margin-bottom: 14px; flex-wrap: wrap;
}
.hv-project-desc {
  color: var(--hv-text-body); font-size: 14px; line-height: 1.55;
  margin: 0 0 18px;
}
.hv-progress .hv-progress-label {
  display: flex; justify-content: space-between;
  color: var(--hv-text-muted); font-size: 12px; text-transform: uppercase;
  letter-spacing: 0.8px; margin-bottom: 6px;
}
.hv-progress-bar {
  background: var(--hv-surface-alt);
  border: 1px solid var(--hv-border);
  border-radius: 999px; height: 8px; overflow: hidden;
}
.hv-progress-fill {
  background: var(--hv-gold);
  height: 100%;
  transition: width 0.3s ease;
}

.hv-phases {
  list-style: none; margin: 0; padding: 0;
  display: flex; flex-direction: column; gap: 10px;
}
.hv-phase {
  background: var(--hv-surface);
  border: 1px solid var(--hv-border);
  border-radius: 10px;
  overflow: hidden;
  transition: border-color 0.15s ease;
}
.hv-phase.active { border-color: rgba(192, 144, 32, 0.45); }
.hv-phase.done { border-color: rgba(93, 202, 165, 0.3); }
.hv-phase.declined { border-color: rgba(232, 93, 93, 0.4); }
.hv-phase.locked { opacity: 0.55; }

.hv-phase-head {
  width: 100%;
  display: grid;
  grid-template-columns: auto auto 1fr auto auto auto;
  align-items: center;
  gap: 12px;
  padding: 14px 16px;
  background: transparent;
  border: none;
  color: inherit;
  text-align: left;
  font: inherit;
  cursor: pointer;
}
.hv-phase-head[disabled] { cursor: default; }
.hv-phase-head:focus-visible {
  outline: 2px solid var(--hv-gold);
  outline-offset: -2px;
}

.hv-phase-dot {
  width: 10px; height: 10px; border-radius: 50%;
  background: var(--hv-border);
  flex-shrink: 0;
}
.hv-phase.active .hv-phase-dot { background: var(--hv-gold); box-shadow: 0 0 0 4px rgba(192, 144, 32, 0.18); }
.hv-phase.done .hv-phase-dot { background: var(--hv-success); }
.hv-phase.declined .hv-phase-dot { background: var(--hv-error); }

.hv-phase-num {
  color: var(--hv-text-muted); font-size: 12px; font-weight: 700;
  letter-spacing: 0.6px; min-width: 28px;
}
.hv-phase-name {
  color: var(--hv-text); font-size: 15px; font-weight: 600;
  overflow: hidden; text-overflow: ellipsis; white-space: nowrap;
}
.hv-phase-status {
  color: var(--hv-text-muted); font-size: 12px;
  text-transform: uppercase; letter-spacing: 0.6px;
  padding: 3px 10px; border-radius: 999px;
  background: var(--hv-surface-alt);
  border: 1px solid var(--hv-border);
}
.hv-phase.active .hv-phase-status { color: var(--hv-gold); border-color: rgba(192, 144, 32, 0.4); }
.hv-phase.done .hv-phase-status { color: var(--hv-success); border-color: rgba(93, 202, 165, 0.35); }
.hv-phase.declined .hv-phase-status { color: var(--hv-error); border-color: rgba(232, 93, 93, 0.35); }

.hv-phase-date { color: var(--hv-text-muted); font-size: 12px; }
.hv-phase-chevron { color: var(--hv-text-muted); font-size: 14px; }

.hv-phase-body {
  padding: 0 16px 16px 16px;
  border-top: 1px solid var(--hv-border);
}
.hv-phase-summary, .hv-reviews {
  margin-top: 14px;
  display: flex; flex-direction: column; gap: 10px;
}
.hv-phase-hint {
  margin-top: 12px;
  color: var(--hv-text-muted); font-size: 13px; font-style: italic;
}

.hv-review {
  background: var(--hv-surface-alt);
  border: 1px solid var(--hv-border);
  border-radius: 8px;
  padding: 12px 14px;
}
.hv-review-head {
  display: flex; justify-content: space-between; align-items: center;
  gap: 10px; margin-bottom: 8px; flex-wrap: wrap;
}
.hv-review-when { color: var(--hv-text); font-size: 14px; font-weight: 600; }
.hv-review-badge {
  font-size: 11px; font-weight: 600; text-transform: uppercase; letter-spacing: 0.6px;
  padding: 3px 10px; border-radius: 999px;
  border: 1px solid var(--hv-border);
  color: var(--hv-text-muted);
  background: rgba(255, 255, 255, 0.02);
}
.hv-review-badge.done { color: var(--hv-success); border-color: rgba(93, 202, 165, 0.35); }
.hv-review-badge.declined { color: var(--hv-error); border-color: rgba(232, 93, 93, 0.35); }
.hv-review-badge.pending { color: var(--hv-text-muted); }

.hv-review-row {
  font-size: 13px; color: var(--hv-text-body);
  margin-top: 6px;
}
.hv-review-label {
  display: inline-block;
  color: var(--hv-text-muted); font-size: 11px;
  text-transform: uppercase; letter-spacing: 0.6px;
  margin-right: 8px;
}
.hv-review-notes {
  color: var(--hv-text-body); font-size: 13px; line-height: 1.55;
  white-space: pre-wrap; margin-top: 4px;
}
.hv-amendments { margin: 6px 0 0; padding-left: 20px; font-size: 13px; }
.hv-amendments li { margin-bottom: 3px; }

/* Notes-from-HattVest row: label sits above body so long notes wrap cleanly
   on mobile. Other rows keep their inline label/value layout. */
.hv-review-notes-row { display: block; }
.hv-review-notes-row .hv-review-label { display: block; margin-bottom: 4px; }

/* Test credentials: monospace, slightly tinted, wrap on narrow screens. */
.hv-review-credential {
  font-family: ui-monospace, SFMono-Regular, Menlo, Consolas, monospace;
  font-size: 12px;
  background: rgba(255, 255, 255, 0.04);
  border: 1px solid var(--hv-border);
  padding: 2px 8px;
  border-radius: 4px;
  color: var(--hv-text-body);
  word-break: break-all;
}

/* Pure-visual password mask. Real value lives in data-pw; .hv-pw-display
   is swapped in place by wirePasswordToggles. Aligning the toggle inline
   keeps the row legible on mobile too. */
.hv-password {
  display: inline-flex;
  align-items: center;
  gap: 8px;
  flex-wrap: wrap;
}
.hv-pw-display {
  font-family: ui-monospace, SFMono-Regular, Menlo, Consolas, monospace;
  font-size: 12px;
  background: rgba(255, 255, 255, 0.04);
  border: 1px solid var(--hv-border);
  padding: 2px 8px;
  border-radius: 4px;
  color: var(--hv-text-body);
  letter-spacing: 2px;
  word-break: break-all;
}
.hv-password[data-visible="true"] .hv-pw-display { letter-spacing: normal; }
.hv-pw-toggle {
  font-size: 11px;
  text-transform: uppercase;
  letter-spacing: 0.6px;
  padding: 3px 10px;
  border-radius: 999px;
  background: transparent;
  border: 1px solid var(--hv-border);
  color: var(--hv-text-muted);
  cursor: pointer;
}
.hv-pw-toggle:hover { color: var(--hv-text-body); border-color: var(--hv-gold); }
.hv-pw-toggle:focus-visible { outline: 2px solid var(--hv-gold); outline-offset: 2px; }

/* ---------- FRG-017: client decisions ---------- */
.hv-phase-badge {
  font-size: 11px; font-weight: 700; text-transform: uppercase; letter-spacing: 0.6px;
  padding: 3px 10px; border-radius: 999px;
  background: rgba(192, 144, 32, 0.18);
  color: var(--hv-gold);
  border: 1px solid rgba(192, 144, 32, 0.45);
}

.hv-actions {
  margin-top: 16px; padding: 14px;
  background: rgba(255, 255, 255, 0.02);
  border: 1px solid var(--hv-border);
  border-radius: 8px;
}
.hv-actions-review { margin-top: 14px; padding: 12px; }
.hv-actions-title {
  color: var(--hv-text-muted); font-size: 11px; font-weight: 600;
  text-transform: uppercase; letter-spacing: 0.8px; margin-bottom: 10px;
}
.hv-actions-buttons { display: flex; gap: 8px; flex-wrap: wrap; }

.hv-btn {
  padding: 9px 18px; border-radius: 6px; border: 1px solid transparent;
  font-size: 13px; font-weight: 600; cursor: pointer;
  transition: opacity 0.15s, transform 0.05s;
}
.hv-btn:disabled { opacity: 0.55; cursor: not-allowed; }
.hv-btn:active:not(:disabled) { transform: translateY(1px); }
.hv-btn-approve {
  background: var(--hv-success, #5dcaa5); color: #04251c; border-color: transparent;
}
.hv-btn-changes {
  background: var(--hv-gold, #c09020); color: #1e1304; border-color: transparent;
}
.hv-btn-decline {
  background: var(--hv-error, #e85d5d); color: #1e0404; border-color: transparent;
}
.hv-btn-secondary {
  background: transparent; color: var(--hv-text); border-color: var(--hv-border);
}

.hv-decision-pill {
  margin-top: 14px; padding: 12px 14px;
  background: var(--hv-surface-alt);
  border: 1px solid var(--hv-border);
  border-radius: 8px;
}
.hv-decision-pill.done { border-color: rgba(93, 202, 165, 0.45); background: rgba(93, 202, 165, 0.08); }
.hv-decision-pill.declined { border-color: rgba(232, 93, 93, 0.45); background: rgba(232, 93, 93, 0.08); }
.hv-decision-head {
  display: flex; align-items: center; justify-content: space-between;
  gap: 10px; flex-wrap: wrap;
}
.hv-decision-label { font-weight: 700; font-size: 13px; color: var(--hv-text); }
.hv-decision-when { color: var(--hv-text-muted); font-size: 12px; }
.hv-decision-extra { margin-top: 8px; }

/* ---------- Modal ---------- */
#hv-modal-backdrop {
  position: fixed; inset: 0; z-index: 9999;
  background: rgba(0, 0, 0, 0.65);
  display: flex; align-items: center; justify-content: center;
  padding: 24px;
}
.hv-modal {
  background: var(--hv-surface, #1e1f2a);
  color: var(--hv-text);
  border: 1px solid var(--hv-border);
  border-radius: 12px;
  width: min(560px, 100%);
  max-height: 90vh;
  overflow: auto;
  padding: 24px;
  position: relative;
  box-shadow: 0 24px 60px rgba(0, 0, 0, 0.5);
}
.hv-modal-close {
  position: absolute; top: 10px; right: 14px;
  background: none; border: none; color: var(--hv-text-muted);
  font-size: 26px; line-height: 1; cursor: pointer;
}
.hv-modal-title { margin: 0 0 10px; font-size: 18px; }
.hv-modal-body { color: var(--hv-text-body); font-size: 13px; line-height: 1.55; margin-bottom: 16px; }
.hv-modal-actions {
  display: flex; gap: 10px; justify-content: flex-end; margin-top: 20px;
  flex-wrap: wrap;
}
.hv-modal-error {
  display: none;
  margin-top: 12px; padding: 10px 12px;
  background: rgba(232, 93, 93, 0.12);
  border: 1px solid rgba(232, 93, 93, 0.45);
  border-radius: 6px;
  color: var(--hv-error, #e85d5d);
  font-size: 13px;
}
.hv-modal-error:not(:empty) { display: block; }
.hv-modal-form { display: flex; flex-direction: column; gap: 12px; }

.hv-label {
  display: flex; flex-direction: column; gap: 6px;
  font-size: 12px; color: var(--hv-text-muted);
  text-transform: uppercase; letter-spacing: 0.6px;
}
.hv-label input, .hv-label textarea, .hv-modal textarea {
  background: var(--hv-surface-alt);
  border: 1px solid var(--hv-border);
  border-radius: 6px;
  padding: 10px 12px;
  color: var(--hv-text);
  font-family: inherit;
  font-size: 14px;
  text-transform: none; letter-spacing: normal;
  resize: vertical;
}
.hv-label input:focus, .hv-label textarea:focus, .hv-modal textarea:focus {
  outline: none;
  border-color: var(--hv-gold, #c09020);
  box-shadow: 0 0 0 2px rgba(192, 144, 32, 0.2);
}
.hv-check {
  display: flex; align-items: flex-start; gap: 10px;
  font-size: 13px; color: var(--hv-text-body); line-height: 1.45;
}
.hv-check input { margin-top: 3px; }

.hv-changes-list { display: flex; flex-direction: column; gap: 8px; margin-bottom: 10px; }
.hv-change-row { display: grid; grid-template-columns: 1fr auto; gap: 8px; align-items: start; }
.hv-change-row textarea { width: 100%; min-height: 52px; }
.hv-change-remove {
  background: none; border: 1px solid var(--hv-border);
  color: var(--hv-text-muted);
  width: 32px; height: 32px; border-radius: 6px;
  font-size: 18px; line-height: 1; cursor: pointer;
}

.hv-flash {
  position: fixed; bottom: 24px; left: 50%;
  transform: translateX(-50%);
  background: var(--hv-success, #5dcaa5); color: #04251c;
  font-weight: 600; font-size: 13px;
  padding: 10px 18px; border-radius: 999px;
  box-shadow: 0 8px 24px rgba(0, 0, 0, 0.4);
  z-index: 10000;
  animation: hv-flash-in 0.2s ease-out;
}
@keyframes hv-flash-in {
  from { opacity: 0; transform: translate(-50%, 12px); }
  to   { opacity: 1; transform: translate(-50%, 0); }
}

/* ---------- Small-screen tweaks ---------- */
@media (max-width: 600px) {
  .hv-topbar { padding: 14px 18px; }
  .hv-home { padding: 20px 16px 40px; }
  .hv-project { padding: 20px 16px 40px; }
  .hv-card { padding: 28px 22px; }
  .hv-project-header h1 { font-size: 22px; }
  .hv-phase-head {
    grid-template-columns: auto auto 1fr auto;
    gap: 8px; padding: 12px 14px;
  }
  .hv-phase-status { display: none; }
  .hv-phase-date { display: none; }
}

/* ---------- Top-bar nav links (home + retainer) ---------- */
.hv-nav-link {
  color: var(--hv-text-muted);
  font-size: 13px;
  text-decoration: none;
  padding: 6px 10px;
  border-radius: 6px;
  transition: color 0.15s, background 0.15s;
}
.hv-nav-link:hover {
  color: var(--hv-gold);
  text-decoration: none;
  background: rgba(192, 144, 32, 0.08);
}
.hv-nav-link.active {
  color: var(--hv-gold);
  background: rgba(192, 144, 32, 0.12);
}

/* ---------- FRG-018: Retainer page (#/retainer) ---------- */
.hv-retainer-page .hv-header { margin-bottom: 18px; }

.hv-ret-card {
  background: var(--hv-surface);
  border: 1px solid var(--hv-border);
  border-radius: 10px;
  padding: 24px 28px;
  margin-bottom: 18px;
}
.hv-ret-card-title {
  color: var(--hv-text);
  font-size: 18px;
  font-weight: 600;
  margin: 0 0 4px;
}
.hv-ret-tier-sub {
  color: var(--hv-gold);
  font-size: 13px;
  font-weight: 500;
  margin-bottom: 10px;
}
.hv-ret-card-body {
  color: var(--hv-text-body);
  font-size: 14px;
  line-height: 1.55;
  margin: 0 0 16px;
}

.hv-ret-head-row {
  display: flex;
  justify-content: space-between;
  align-items: flex-start;
  gap: 24px;
  margin-bottom: 16px;
  flex-wrap: wrap;
}

.hv-ret-facts {
  display: grid;
  grid-template-columns: auto 1fr;
  gap: 4px 14px;
  margin: 0;
  font-size: 13px;
}
.hv-ret-facts dt { color: var(--hv-text-muted); }
.hv-ret-facts dd { margin: 0; color: var(--hv-text-body); }
.hv-ret-facts-inline {
  grid-template-columns: auto auto auto auto;
  align-self: start;
}

.hv-ret-bars {
  display: grid;
  gap: 18px;
  margin-bottom: 14px;
}
.hv-ret-bar-head {
  display: flex;
  justify-content: space-between;
  align-items: baseline;
  margin-bottom: 6px;
  font-size: 13px;
  color: var(--hv-text-body);
}
.hv-ret-bar-num {
  font-variant-numeric: tabular-nums;
  color: var(--hv-text-muted);
}
.hv-ret-bar-num.warn { color: var(--hv-gold); font-weight: 600; }
.hv-ret-bar-num.over { color: var(--hv-error); font-weight: 600; }
.hv-ret-bar-track {
  height: 10px;
  background: var(--hv-surface-alt);
  border: 1px solid var(--hv-border);
  border-radius: 999px;
  overflow: hidden;
  position: relative;
}
.hv-ret-bar-fill {
  height: 100%;
  background: var(--hv-success);
  transition: width 0.35s ease;
}
.hv-ret-bar-fill.warn { background: var(--hv-gold); }
.hv-ret-bar-fill.over { background: var(--hv-error); }
.hv-ret-bar-unlimited {
  display: flex; align-items: center; justify-content: center;
  color: var(--hv-text-muted); font-size: 11px; letter-spacing: 0.5px;
  text-transform: uppercase;
}

.hv-ret-meta {
  font-size: 12px;
  color: var(--hv-text-muted);
  margin-top: 10px;
}

.hv-ret-banner {
  border: 1px solid var(--hv-border);
  border-radius: 8px;
  padding: 12px 16px;
  font-size: 13px;
  margin-bottom: 16px;
  line-height: 1.5;
}
.hv-ret-banner.pending {
  background: rgba(192, 144, 32, 0.08);
  border-color: rgba(192, 144, 32, 0.35);
  color: var(--hv-text-body);
}
.hv-ret-banner.pending strong { color: var(--hv-gold); }
.hv-ret-banner.expired {
  background: rgba(232, 93, 93, 0.08);
  border-color: rgba(232, 93, 93, 0.35);
  color: var(--hv-text-body);
}
.hv-ret-banner.expired strong { color: var(--hv-error); }

.hv-ret-upgrade-block {
  background: var(--hv-surface);
  border: 1px solid var(--hv-border);
  border-radius: 10px;
  padding: 24px 28px;
}
.hv-ret-tier-grid {
  display: grid;
  grid-template-columns: repeat(auto-fit, minmax(220px, 1fr));
  gap: 14px;
  margin-top: 14px;
}
.hv-ret-tier-card {
  background: var(--hv-surface-alt);
  border: 1px solid var(--hv-border);
  border-radius: 8px;
  padding: 18px;
  display: flex;
  flex-direction: column;
  gap: 8px;
}
.hv-ret-tier-name {
  color: var(--hv-text); font-size: 15px; font-weight: 600;
}
.hv-ret-tier-cost {
  color: var(--hv-gold); font-size: 13px; font-weight: 500;
}
.hv-ret-tier-feats {
  list-style: none; padding: 0; margin: 0;
  color: var(--hv-text-body); font-size: 13px;
}
.hv-ret-tier-feats li { padding: 2px 0; }
.hv-ret-tier-desc {
  color: var(--hv-text-muted); font-size: 12px;
  margin: 0 0 6px; line-height: 1.45;
}
.hv-ret-tier-card .hv-btn-primary { margin-top: auto; }

.hv-btn-primary {
  display: inline-block;
  background: var(--hv-gold);
  color: #1E1400;
  border: none;
  padding: 9px 18px;
  border-radius: 6px;
  font-size: 13px;
  font-weight: 600;
  text-decoration: none;
  cursor: pointer;
  transition: background 0.15s;
}
.hv-btn-primary:hover:not([disabled]) {
  background: var(--hv-gold-hover);
  text-decoration: none;
  color: #1E1400;
}
.hv-btn-primary[disabled] {
  opacity: 0.55; cursor: not-allowed;
}
.hv-btn-secondary {
  display: inline-block;
  background: transparent;
  color: var(--hv-gold);
  border: 1px solid var(--hv-gold);
  padding: 8px 18px;
  border-radius: 6px;
  font-size: 13px;
  font-weight: 600;
  text-decoration: none;
  cursor: pointer;
}
.hv-btn-secondary:hover {
  background: rgba(192, 144, 32, 0.1);
  color: var(--hv-gold-hover);
  text-decoration: none;
}

.hv-ret-toast {
  padding: 10px 14px;
  border-radius: 8px;
  font-size: 13px;
  margin-bottom: 14px;
}
.hv-ret-toast.ok {
  background: rgba(93, 202, 165, 0.12);
  color: var(--hv-success);
  border: 1px solid rgba(93, 202, 165, 0.3);
}
.hv-ret-toast.err {
  background: rgba(232, 93, 93, 0.12);
  color: var(--hv-error);
  border: 1px solid rgba(232, 93, 93, 0.3);
}

@media (max-width: 600px) {
  .hv-ret-card, .hv-ret-upgrade-block { padding: 18px 18px; }
  .hv-ret-facts-inline { grid-template-columns: auto 1fr; }
  .hv-ret-head-row { flex-direction: column; gap: 10px; }
}

/* ---------- FRG-020 Phase C — Billing portal page ---------- */
.hv-billing-page .hv-header { margin-bottom: 18px; }

.hv-bil-hero {
  background: var(--hv-surface);
  border: 1px solid var(--hv-border);
  border-radius: 12px;
  padding: 22px 24px;
  margin-bottom: 16px;
}
.hv-bil-hero.due {
  border-color: rgba(122, 145, 212, 0.45);
  background: linear-gradient(180deg, rgba(122, 145, 212, 0.06) 0%, var(--hv-surface) 60%);
}
.hv-bil-hero.overdue {
  border-color: rgba(232, 93, 93, 0.55);
  background: linear-gradient(180deg, rgba(232, 93, 93, 0.10) 0%, var(--hv-surface) 60%);
}
.hv-bil-hero.pending {
  border-color: rgba(212, 163, 50, 0.55);
  background: linear-gradient(180deg, rgba(212, 163, 50, 0.08) 0%, var(--hv-surface) 60%);
}
.hv-bil-hero.paid {
  border-color: rgba(93, 202, 165, 0.45);
  background: linear-gradient(180deg, rgba(93, 202, 165, 0.07) 0%, var(--hv-surface) 60%);
}
.hv-bil-hero.waived {
  border-color: rgba(138, 139, 148, 0.45);
}
.hv-bil-hero.empty {
  text-align: center;
  padding: 36px 24px;
}

.hv-bil-hero-row {
  display: grid;
  grid-template-columns: 1fr auto;
  gap: 24px;
  align-items: start;
}
.hv-bil-hero-month {
  color: var(--hv-text-muted);
  font-size: 12px;
  text-transform: uppercase;
  letter-spacing: 0.6px;
  font-weight: 600;
}
.hv-bil-hero-headline {
  color: var(--hv-text);
  font-size: 22px;
  font-weight: 700;
  margin-top: 4px;
  letter-spacing: -0.2px;
}
.hv-bil-hero-status-row { margin-top: 8px; }
.hv-bil-hero-body {
  margin: 12px 0 0;
  color: var(--hv-text-body);
  font-size: 14px;
  line-height: 1.5;
  max-width: 60ch;
}

.hv-bil-hero-right {
  text-align: right;
  min-width: 140px;
}
.hv-bil-hero-amount-label,
.hv-bil-hero-due-label {
  color: var(--hv-text-muted);
  font-size: 11px;
  text-transform: uppercase;
  letter-spacing: 0.6px;
  font-weight: 600;
  margin-top: 6px;
}
.hv-bil-hero-amount {
  color: var(--hv-text);
  font-size: 26px;
  font-weight: 700;
  letter-spacing: -0.3px;
}
.hv-bil-hero-due {
  color: var(--hv-text-body);
  font-size: 14px;
}

/* Status pills (mirrors admin-side colour map). */
.hv-bil-pill {
  display: inline-block;
  padding: 3px 10px;
  border-radius: 999px;
  font-size: 11px;
  font-weight: 700;
  text-transform: uppercase;
  letter-spacing: 0.5px;
}
.hv-bil-pill.due {
  background: rgba(122, 145, 212, 0.18);
  color: #a3b5e0;
}
.hv-bil-pill.overdue {
  background: rgba(232, 93, 93, 0.18);
  color: #f29393;
}
.hv-bil-pill.pending_verification {
  background: rgba(212, 163, 50, 0.18);
  color: #e6c060;
}
.hv-bil-pill.paid {
  background: rgba(93, 202, 165, 0.18);
  color: #7adcb8;
}
.hv-bil-pill.waived,
.hv-bil-pill.archived {
  background: rgba(138, 139, 148, 0.18);
  color: #a8a9b1;
}

/* Reference + copy button. */
.hv-bil-ref {
  margin-top: 18px;
  padding: 14px 16px;
  background: var(--hv-surface-alt);
  border: 1px solid var(--hv-border);
  border-radius: 10px;
}
.hv-bil-ref-label {
  color: var(--hv-text-muted);
  font-size: 11px;
  text-transform: uppercase;
  letter-spacing: 0.6px;
  font-weight: 600;
}
.hv-bil-ref-row {
  display: flex;
  align-items: center;
  gap: 10px;
  margin-top: 6px;
}
.hv-bil-ref-value {
  font-family: ui-monospace, SFMono-Regular, Menlo, monospace;
  font-size: 16px;
  color: var(--hv-gold);
  background: var(--hv-bg);
  padding: 6px 10px;
  border-radius: 6px;
  border: 1px solid var(--hv-border);
  letter-spacing: 0.4px;
}
.hv-bil-ref-copy {
  background: var(--hv-blue);
  color: #fff;
  border: none;
  padding: 7px 14px;
  border-radius: 6px;
  font-size: 12px;
  font-weight: 600;
  cursor: pointer;
}
.hv-bil-ref-copy:hover { background: var(--hv-blue-hover); }
.hv-bil-ref-help {
  color: var(--hv-text-muted);
  font-size: 12px;
  margin-top: 8px;
}

/* Banking details panel (collapsible). */
.hv-bil-bank {
  background: var(--hv-surface);
  border: 1px solid var(--hv-border);
  border-radius: 12px;
  margin-bottom: 16px;
  overflow: hidden;
}
.hv-bil-bank-head {
  width: 100%;
  display: flex;
  align-items: center;
  justify-content: space-between;
  background: none;
  border: none;
  color: var(--hv-text);
  font-size: 14px;
  font-weight: 600;
  padding: 14px 18px;
  cursor: pointer;
  text-align: left;
}
.hv-bil-bank-head:hover { background: var(--hv-surface-alt); }
.hv-bil-bank-title { color: var(--hv-text); }
.hv-bil-bank-arrow {
  color: var(--hv-text-muted);
  font-size: 14px;
  transition: transform 0.2s ease;
}
.hv-bil-bank-arrow.open { transform: rotate(180deg); }
.hv-bil-bank-body {
  padding: 4px 18px 18px;
  border-top: 1px solid var(--hv-border);
}
.hv-bil-bank-grid {
  display: grid;
  grid-template-columns: max-content 1fr;
  gap: 10px 18px;
  margin: 14px 0 0;
}
.hv-bil-bank-grid dt {
  color: var(--hv-text-muted);
  font-size: 12px;
  text-transform: uppercase;
  letter-spacing: 0.5px;
}
.hv-bil-bank-grid dd {
  margin: 0;
  color: var(--hv-text-body);
  font-size: 14px;
}
.hv-bil-bank-grid dd.mono {
  font-family: ui-monospace, SFMono-Regular, Menlo, monospace;
  letter-spacing: 0.3px;
}
.hv-bil-bank-note {
  margin: 14px 0 0;
  color: var(--hv-text-muted);
  font-size: 12px;
  line-height: 1.5;
}
.hv-bil-bank-fallback {
  color: var(--hv-text-body);
  font-size: 14px;
  margin: 14px 0;
  line-height: 1.5;
}

/* PoP upload zone. */
.hv-bil-upload { margin-bottom: 16px; }
.hv-bil-upload-existing {
  background: var(--hv-surface-alt);
  border: 1px solid var(--hv-border);
  border-radius: 8px;
  padding: 12px 14px;
  margin-bottom: 10px;
  display: flex;
  flex-wrap: wrap;
  align-items: center;
  gap: 10px;
}
.hv-bil-upload-existing-label {
  color: var(--hv-text-muted);
  font-size: 12px;
  text-transform: uppercase;
  letter-spacing: 0.5px;
  font-weight: 600;
}
.hv-bil-upload-meta {
  color: var(--hv-text-muted);
  font-size: 12px;
}
.hv-bil-pop-link {
  background: none;
  border: none;
  color: var(--hv-blue);
  font-size: 13px;
  cursor: pointer;
  padding: 0;
  text-decoration: underline;
}
.hv-bil-pop-link:hover { color: var(--hv-blue-hover); }

.hv-bil-dropzone {
  background: var(--hv-surface);
  border: 2px dashed var(--hv-border);
  border-radius: 12px;
  padding: 28px 20px;
  text-align: center;
  cursor: pointer;
  transition: border-color 0.15s, background 0.15s;
  outline: none;
}
.hv-bil-dropzone:hover,
.hv-bil-dropzone:focus-visible {
  border-color: var(--hv-gold);
  background: var(--hv-surface-alt);
}
.hv-bil-dropzone.drag-over {
  border-color: var(--hv-gold);
  background: rgba(192, 144, 32, 0.08);
}
.hv-bil-dropzone.uploading {
  opacity: 0.7;
  cursor: progress;
}
.hv-bil-dropzone-icon {
  font-size: 28px;
  color: var(--hv-gold);
  margin-bottom: 6px;
}
.hv-bil-dropzone-headline {
  color: var(--hv-text);
  font-size: 15px;
  font-weight: 600;
}
.hv-bil-dropzone-sub {
  color: var(--hv-text-muted);
  font-size: 13px;
  margin-top: 4px;
}
.hv-bil-pickbtn {
  background: none;
  border: none;
  color: var(--hv-blue);
  font-size: 13px;
  cursor: pointer;
  text-decoration: underline;
  padding: 0;
}
.hv-bil-pickbtn:hover { color: var(--hv-blue-hover); }
.hv-bil-pickbtn:disabled { color: var(--hv-text-muted); cursor: not-allowed; }

.hv-bil-upload-err {
  margin-top: 10px;
  padding: 10px 14px;
  background: rgba(232, 93, 93, 0.12);
  border: 1px solid rgba(232, 93, 93, 0.3);
  color: var(--hv-error);
  border-radius: 8px;
  font-size: 13px;
}
.hv-bil-upload-ok {
  margin-top: 10px;
  padding: 10px 14px;
  background: rgba(93, 202, 165, 0.12);
  border: 1px solid rgba(93, 202, 165, 0.3);
  color: var(--hv-success);
  border-radius: 8px;
  font-size: 13px;
}

/* History section. */
.hv-bil-section { margin-top: 24px; }
.hv-bil-table {
  width: 100%;
  border-collapse: collapse;
  background: var(--hv-surface);
  border: 1px solid var(--hv-border);
  border-radius: 12px;
  overflow: hidden;
  font-size: 13px;
}
.hv-bil-table thead {
  background: var(--hv-surface-alt);
}
.hv-bil-table th {
  text-align: left;
  padding: 10px 14px;
  color: var(--hv-text-muted);
  font-size: 11px;
  font-weight: 600;
  text-transform: uppercase;
  letter-spacing: 0.5px;
  border-bottom: 1px solid var(--hv-border);
}
.hv-bil-table td {
  padding: 12px 14px;
  color: var(--hv-text-body);
  border-bottom: 1px solid var(--hv-border);
}
.hv-bil-table tbody tr:last-child td { border-bottom: none; }
.hv-bil-table td.mono,
.hv-bil-bank-grid dd.mono {
  font-family: ui-monospace, SFMono-Regular, Menlo, monospace;
  font-size: 12px;
  letter-spacing: 0.3px;
}
.hv-bil-dim { color: var(--hv-text-muted); }

.hv-bil-archive { margin-top: 16px; }
.hv-bil-archive summary {
  cursor: pointer;
  color: var(--hv-text-muted);
  font-size: 13px;
  padding: 10px 0;
  list-style: none;
  user-select: none;
}
.hv-bil-archive summary::-webkit-details-marker { display: none; }
.hv-bil-archive summary::before {
  content: '▸';
  display: inline-block;
  margin-right: 8px;
  transition: transform 0.15s ease;
  color: var(--hv-text-muted);
}
.hv-bil-archive[open] summary::before { transform: rotate(90deg); }
.hv-bil-archive[open] summary { color: var(--hv-text); margin-bottom: 8px; }

@media (max-width: 720px) {
  .hv-bil-hero { padding: 18px 16px; }
  .hv-bil-hero-row { grid-template-columns: 1fr; }
  .hv-bil-hero-right { text-align: left; }
  .hv-bil-hero-amount { font-size: 22px; }
  .hv-bil-table th, .hv-bil-table td { padding: 9px 10px; font-size: 12px; }
  .hv-bil-bank-grid { grid-template-columns: 1fr; gap: 4px 0; }
  .hv-bil-bank-grid dt { margin-top: 8px; }
}

/* ==========================================================================
   FRG-023 Phase 6 — Support tickets (`#/support`)
   Mirrors the billing/retainer card patterns. All layout scoped under
   .hv-support-page so there's no bleed into other portal pages.
   ========================================================================== */

.hv-support-page { max-width: 960px; }

.hv-sup-cap-banner {
  background: rgba(0, 80, 128, 0.10);
  border: 1px solid rgba(0, 80, 128, 0.35);
  color: var(--hv-text-body);
  padding: 10px 14px; border-radius: 8px; font-size: 13px;
  margin: 18px 0 12px;
}
.hv-sup-cap-banner.capped {
  background: rgba(232, 93, 93, 0.08);
  border-color: rgba(232, 93, 93, 0.40);
  color: var(--hv-text);
}

.hv-sup-filters {
  display: flex; align-items: center; gap: 8px;
  margin: 16px 0 14px;
}
.hv-sup-filters .hv-sup-spacer { flex: 1; }
.hv-sup-chip {
  background: transparent;
  border: 1px solid var(--hv-border);
  color: var(--hv-text-muted);
  padding: 6px 14px; border-radius: 999px;
  font-size: 13px; font-weight: 500; cursor: pointer;
  transition: border-color 0.15s ease, color 0.15s ease, background 0.15s ease;
}
.hv-sup-chip:hover { border-color: var(--hv-gold); color: var(--hv-text); }
.hv-sup-chip.active {
  background: var(--hv-gold); border-color: var(--hv-gold);
  color: #1a1a1a;
}

.hv-sup-new-btn { padding: 8px 16px; font-size: 13px; }

/* Ticket list */
.hv-sup-list {
  list-style: none; padding: 0; margin: 0;
  display: flex; flex-direction: column; gap: 10px;
}
.hv-sup-row {
  background: var(--hv-surface);
  border: 1px solid var(--hv-border);
  border-radius: 12px;
  padding: 14px 18px;
  display: flex; align-items: center; gap: 14px;
  cursor: pointer;
  transition: border-color 0.15s ease, transform 0.1s ease;
}
.hv-sup-row:hover {
  border-color: var(--hv-gold);
  transform: translateY(-1px);
}
.hv-sup-row:focus-visible {
  outline: 2px solid var(--hv-gold);
  outline-offset: 2px;
}
.hv-sup-row-main { flex: 1; min-width: 0; }
.hv-sup-row-title {
  display: flex; align-items: center; gap: 8px; flex-wrap: wrap;
  margin-bottom: 6px;
}
.hv-sup-row-headline {
  color: var(--hv-text); font-weight: 600; font-size: 14px;
  overflow: hidden; text-overflow: ellipsis;
}
.hv-sup-row-meta {
  color: var(--hv-text-muted); font-size: 12px;
  display: flex; align-items: center; gap: 6px; flex-wrap: wrap;
}
.hv-sup-row-right { flex-shrink: 0; }

/* Badges */
.hv-sup-prio-badge {
  display: inline-block;
  padding: 2px 10px; border-radius: 999px;
  font-size: 11px; font-weight: 700; text-transform: uppercase;
  letter-spacing: 0.5px; line-height: 1.5;
}
.hv-sup-type-badge {
  display: inline-block;
  background: rgba(255, 255, 255, 0.06);
  border: 1px solid var(--hv-border);
  color: var(--hv-text-muted);
  padding: 2px 10px; border-radius: 999px;
  font-size: 11px; font-weight: 500;
}
.hv-sup-status-badge {
  display: inline-block;
  padding: 3px 12px; border-radius: 999px;
  font-size: 11px; font-weight: 600; letter-spacing: 0.3px;
}
.hv-sup-status-badge.tone-blue   { background: rgba(0, 80, 128, 0.18); color: #4FA8D8; }
.hv-sup-status-badge.tone-amber  { background: rgba(245, 158, 11, 0.15); color: #fbbf24; }
.hv-sup-status-badge.tone-green  { background: rgba(93, 202, 165, 0.15); color: var(--hv-success); }
.hv-sup-status-badge.tone-grey   { background: rgba(255, 255, 255, 0.06); color: var(--hv-text-muted); }
.hv-sup-ack-badge {
  display: inline-block;
  background: rgba(245, 158, 11, 0.12);
  border: 1px solid rgba(245, 158, 11, 0.35);
  color: #fbbf24;
  padding: 2px 10px; border-radius: 999px;
  font-size: 11px; font-weight: 600;
}

/* Detail view */
.hv-sup-detail-head { margin-bottom: 18px; }
.hv-sup-detail-back { margin-bottom: 10px; }
.hv-sup-back-link {
  color: var(--hv-text-muted); font-size: 13px;
  text-decoration: none;
}
.hv-sup-back-link:hover { color: var(--hv-gold); }
.hv-sup-detail-title {
  margin: 0; color: var(--hv-text);
  font-size: 22px; font-weight: 700; letter-spacing: -0.3px;
}
.hv-sup-detail-badges {
  display: flex; align-items: center; gap: 8px; flex-wrap: wrap;
  margin: 10px 0;
}
.hv-sup-detail-meta {
  color: var(--hv-text-muted); font-size: 12px;
  display: flex; align-items: center; gap: 6px; flex-wrap: wrap;
}

.hv-sup-thread {
  list-style: none; padding: 0; margin: 18px 0 24px;
  display: flex; flex-direction: column; gap: 14px;
}
.hv-sup-msg {
  display: flex; gap: 12px;
  background: var(--hv-surface);
  border: 1px solid var(--hv-border);
  border-radius: 12px;
  padding: 14px 16px;
}
.hv-sup-msg.client {
  background: rgba(0, 80, 128, 0.06);
  border-color: rgba(0, 80, 128, 0.25);
}
.hv-sup-msg.staff {
  background: rgba(93, 202, 165, 0.06);
  border-color: rgba(93, 202, 165, 0.25);
}
.hv-sup-msg-avatar {
  width: 32px; height: 32px; border-radius: 50%;
  background: var(--hv-gold); color: #1a1a1a;
  display: flex; align-items: center; justify-content: center;
  font-weight: 700; font-size: 14px; flex-shrink: 0;
}
.hv-sup-msg.staff .hv-sup-msg-avatar {
  background: var(--hv-success); color: #1a1a1a;
}
.hv-sup-msg-body { flex: 1; min-width: 0; }
.hv-sup-msg-head {
  display: flex; align-items: baseline; gap: 8px;
  margin-bottom: 4px;
}
.hv-sup-msg-head strong {
  color: var(--hv-text); font-size: 13px; font-weight: 600;
}
.hv-sup-msg-when {
  color: var(--hv-text-muted); font-size: 12px;
}
.hv-sup-msg-text {
  color: var(--hv-text-body); font-size: 14px; line-height: 1.55;
  word-wrap: break-word;
}
.hv-sup-msg-atts {
  margin-top: 10px;
  display: flex; flex-wrap: wrap; gap: 6px;
}
.hv-sup-att {
  display: inline-flex; align-items: center; gap: 6px;
  background: rgba(255, 255, 255, 0.04);
  border: 1px solid var(--hv-border);
  color: var(--hv-text);
  padding: 4px 10px; border-radius: 6px;
  font-size: 12px; cursor: pointer;
}
.hv-sup-att:hover { border-color: var(--hv-gold); }
.hv-sup-att-size {
  color: var(--hv-text-muted); font-size: 11px; margin-left: 4px;
}

/* Reply box */
.hv-sup-reply {
  background: var(--hv-surface);
  border: 1px solid var(--hv-border);
  border-radius: 12px;
  padding: 16px 18px;
}
.hv-sup-reply-label {
  display: block; color: var(--hv-text); font-size: 13px;
  font-weight: 600; margin-bottom: 8px;
}
.hv-sup-reply textarea {
  width: 100%; box-sizing: border-box;
  background: var(--hv-bg);
  border: 1px solid var(--hv-border);
  border-radius: 8px;
  padding: 10px 12px;
  color: var(--hv-text); font-size: 14px; font-family: inherit;
  resize: vertical;
}
.hv-sup-reply textarea:focus {
  outline: 2px solid var(--hv-gold); outline-offset: 1px;
  border-color: var(--hv-gold);
}
.hv-sup-reply-bottom {
  display: flex; align-items: center; justify-content: space-between;
  gap: 12px; margin-top: 10px; flex-wrap: wrap;
}
.hv-sup-reply-files {
  display: flex; align-items: center; gap: 8px; flex-wrap: wrap;
}
.hv-sup-attach-btn { padding: 6px 12px; font-size: 12px; }
.hv-sup-file-chip {
  display: inline-flex; align-items: center; gap: 6px;
  background: rgba(255, 255, 255, 0.04);
  border: 1px solid var(--hv-border);
  color: var(--hv-text);
  padding: 3px 10px; border-radius: 6px;
  font-size: 12px;
}
.hv-sup-file-remove {
  background: transparent; border: none; color: var(--hv-text-muted);
  cursor: pointer; font-size: 14px; line-height: 1; padding: 0 2px;
}
.hv-sup-file-remove:hover { color: var(--hv-error); }

.hv-sup-ok {
  background: rgba(93, 202, 165, 0.10);
  border: 1px solid rgba(93, 202, 165, 0.35);
  color: var(--hv-success);
  padding: 8px 12px; border-radius: 8px; font-size: 13px;
  margin-top: 10px;
}

.hv-sup-resolved-hint {
  background: rgba(245, 158, 11, 0.08);
  border: 1px solid rgba(245, 158, 11, 0.30);
  color: #fbbf24;
  padding: 8px 12px; border-radius: 8px; font-size: 13px;
  margin-bottom: 10px;
}

.hv-sup-closed-box {
  background: var(--hv-surface);
  border: 1px solid var(--hv-border);
  border-radius: 12px;
  padding: 18px 20px;
  text-align: center;
}
.hv-sup-closed-headline {
  color: var(--hv-text); font-size: 15px; font-weight: 600;
  margin-bottom: 6px;
}
.hv-sup-closed-body {
  color: var(--hv-text-muted); font-size: 13px;
  margin: 0 0 14px;
}

/* New-ticket modal */
.hv-sup-modal-backdrop {
  position: fixed; inset: 0;
  background: rgba(0, 0, 0, 0.55);
  display: flex; align-items: center; justify-content: center;
  z-index: 100; padding: 20px;
}
.hv-sup-modal {
  background: var(--hv-surface);
  border: 1px solid var(--hv-border);
  border-radius: 14px;
  width: 100%; max-width: 580px;
  max-height: calc(100vh - 40px);
  display: flex; flex-direction: column;
  box-shadow: 0 20px 60px rgba(0, 0, 0, 0.5);
}
.hv-sup-modal-head {
  display: flex; align-items: center; justify-content: space-between;
  padding: 16px 20px; border-bottom: 1px solid var(--hv-border);
}
.hv-sup-modal-head h2 {
  margin: 0; color: var(--hv-text);
  font-size: 16px; font-weight: 600;
}
.hv-sup-modal-close {
  background: transparent; border: none; color: var(--hv-text-muted);
  cursor: pointer; font-size: 22px; line-height: 1; padding: 0 6px;
}
.hv-sup-modal-close:hover { color: var(--hv-error); }
.hv-sup-modal-body {
  padding: 18px 20px;
  overflow-y: auto;
}
.hv-sup-modal-foot {
  display: flex; justify-content: flex-end; gap: 10px;
  padding: 14px 20px; border-top: 1px solid var(--hv-border);
}

.hv-sup-field { margin-bottom: 16px; }
.hv-sup-field label {
  display: block; color: var(--hv-text); font-size: 13px;
  font-weight: 500; margin-bottom: 6px;
}
.hv-sup-field input[type=text],
.hv-sup-field textarea,
.hv-sup-field select {
  width: 100%; box-sizing: border-box;
  background: var(--hv-bg);
  border: 1px solid var(--hv-border);
  border-radius: 8px;
  padding: 8px 10px;
  color: var(--hv-text); font-size: 14px; font-family: inherit;
}
.hv-sup-field textarea { resize: vertical; }
.hv-sup-field input:focus,
.hv-sup-field textarea:focus,
.hv-sup-field select:focus {
  outline: 2px solid var(--hv-gold); outline-offset: 1px;
  border-color: var(--hv-gold);
}
.hv-sup-hint {
  color: var(--hv-text-muted); font-size: 12px;
  margin-top: 6px;
}

/* Step 2: urgent acknowledgement */
.hv-sup-ack {
  text-align: center;
  padding: 4px 0 8px;
}
.hv-sup-ack-icon {
  font-size: 36px; color: #fbbf24; margin-bottom: 8px;
}
.hv-sup-ack-title {
  color: var(--hv-text); font-size: 18px; font-weight: 600;
  margin: 0 0 12px;
}
.hv-sup-ack p {
  color: var(--hv-text-body); font-size: 14px; line-height: 1.6;
  margin: 0 0 10px;
}

@media (max-width: 600px) {
  .hv-sup-filters { flex-wrap: wrap; }
  .hv-sup-new-btn { margin-left: auto; }
  .hv-sup-row { padding: 12px 14px; }
  .hv-sup-modal { max-height: calc(100vh - 20px); }
}